Selected Experience

Akeyless Security

PRODUCT EDUCATION SPECIALIST: SEPT 2025 – PRESENT; REMOTE (USA)

Reporting to the CTO, I am principally responsible for all efforts to educate customers on Akeyless’ products. This includes, but is not limited to:

  • Technical Documentation
  • Product Tutorials
  • In-Product Support
  • Pre-Sales Technical Content
  • Customer Onboarding
  • Represent Akeyless at C-level speaking events

Zoom Video Communications

TECHNICAL ENABLEMENT MANAGER: JUNE 2024 – SEPT 2025; DENVER, CO

I program managed enablement for all Solution Engineers and Technical Solution Architects in the Americas, supporting over 15,000 live enablement engagements since my hire.
I served as the subject-matter expert (SME) on technical education to guide product SMEs on how to best convey concepts for enablement.
I administered the pre-sales demonstration environment, supporting an average of three tickets per day.
I collaborated with the sales, product, and partner enablement teams to ensure consistent messaging in all training content.

Amazon Web Services

SR. TECHNICAL INSTRUCTOR TEAM LEAD: JAN 2023 – JUNE 2024; REMOTE (COLORADO, USA)
SR. TECHNICAL TRAINER: JULY 2022 – JAN 2023; REMOTE (COLORADO, USA)
TECHNICAL TRAINER: JULY 2020 – JULY 2022; REMOTE (COLORADO, USA)

Managed and mentored a team of Technical Instructors tracking individual KPIs. Assisted in strategic planning to meet global demand for training courses, creating a dashboard to track the supply of unique instructor skills against the demand of specialized customers.
Advised enterprise and public sector customers on the direction of their training and implementations as a SME during the pre-sales process. My particular focus was the public sector, the intelligence community, and open-source software.
I was a global lead instructor for all Amazon EKS courses, which required me to consult on the direction of new training products and updates, while also assisting new trainers with that and related courses (Example Course: Running Containers on Amazon EKS).
Delivered over 20 distinct courses to external, partner, and internal students. I specifically focused on public sector customers and strategic accounts. Course topics included Kubernetes, Development, DevOps, Architecture, Security, machine learning, and artificial intelligence, among others.
Created, advised on, and reviewed other new technical content including self-paced courses, live Twitch series, certification practice exams, and hands-on labs.
Presented at large-scale public events, including AWS re:Invent and the AWS D.C. Summit.

VMware (now part of Broadcom)

SR. TECHNICAL CONTENT DEVELOPER: AUGUST 2018 – JULY 2020; BROOMFIELD, CO

Co-created and designed the VMware Cloud on AWS: Deploy and Manage three-day course.
Led train-the-trainer sessions, on-demand recordings, and maintenance of the course.
Advised other teams on cloud education strategies.
Co-authored the VMware Cloud on AWS Management Exam 2019.
Presented technical sessions to end users both virtually and at large in-person events.
Recommended a strategy for public cloud training.

TECHNICAL SUPPORT TRAINING SPECIALIST: FEBRUARY 2017 – AUGUST 2018; BROOMFIELD, CO

Instructed new-hire support engineers on VMware vSphere in live and virtual week-long courses.
Co-designed an onboarding program for support engineers focused on job roles and time to first case resolution.
Redesigned a hands-on workshop to teach troubleshooting skills, provide practical experience, and decrease case resolution time.

Clare Controls (now part of SnapAV)

TRAINER: MAY 2015 – JANUARY 2017; SARASOTA, FL
JR. TRAINER: MAY 2014 – MAY 2015; SARASOTA, FL

Co-designed and maintained an experiential classroom and traveling training kits.
Conducted three-day virtual and on-site training courses.
Coordinated all aspects of training operations: logistics, instructional design, analysis, etc.
Partnered with sales, product management, and engineering to evaluate and implement customer feedback.

Education

Regis University, Denver, CO — B.S. in Computer Science

2020 – May 2026

State College of Florida, Bradenton, FL — A.A.

2014 – 2015

Selected Certifications

Amazon Web Services

The Linux Foundation

VMware

Other

Live Events & Recorded Trainings

AWS Training Live — Twitch

AWS Summit 2022 — Washington, DC

AWS Summit 2021 — Washington, DC

VMworld 2019 — San Francisco & Barcelona, Live On-Stage & Recorded

VMware Learning Zone 2019 — Live Webinar & Recorded

C-Vision International CIO & CISO Think Tank — Dallas, TX

Technical Skills

Selected Amazon Web Services